 Spanish
Inbound Services
(Your client calls us)
Our Spanish inbound services
let you acquire more
Customers and orders
by professional attention.
You will reduce operating
expenses and increase
revenue.
We help you gain more
customers and grow your
customer base. We utilize
a dedicated team of Spanish
live operators and program
managers to process calls
and integrate Interactive
Voice Response (IVR) and/or
Internet services to sell
your products.
With over 10 years of
experience in call center
services, CMA has developed
the most efficient combination
of operators, service
and technology to meet
your specific needs.
Your
advantage using our Spanish
inbound call center services
- Dedicated staff trained
on your product
- experience in selling
products in the Spanish
and Latin American market
- Full integration of
services delivers cost-effective
solutions
- Sophisticated data-capture
capabilities and database
integration (CRM)
- Consolidated reporting
to help you analyze
your acquisition efforts
- customers requests
are handled efficiently
- Higher revenues by
using our operators
overseas
- increasing the loyalty
and satisfaction of
your current customers.
Some
of the services we provide
- Customer Service (Product
Inquiries)
- Order Processing
- Shopping Assistance
- Delivery requests
- Technical Support
- Contract inquiries
- Billing Inquiries
& Payment Processing
& Account Status
- Account 4pdates &
PIN Problems
- Web-based services,
including: e-mail processing
& management, click-to-chat,
VoIP
Also
see: Outbound
Customer Acquisition
This
services are provided
in the following bussiness
areas
- Consumer & Industrial
Goods
- Retail
- Communication Services
- Credit Card Services
- E-Commerce
- Financial Services
- Healthcare
- Insurance
- Pharmaceutical
- Transportation
- Travel & Hotel
Booking
- Utilities
Every of our native Spanish
speaking operators knows
that our clients business
success depends on him
and that his job depends
on the customers satisfaction.
That’s why we work so
hard to achieve our client
objectives and maintain
excellence in all areas
of our operations.
We sit together with
each of our customers
getting to know his
objektives and marketing
strategy. According
to this individual information
we select the most effective
Spanish inbound and outbound
call center solution
and generate operator
scripts meeting best
our clients needs.
E-mail: Contact
 For
Spanish click here
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